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FAQ

SECTION 1

ABOUT

  • What is PlayboxTV?

PlayboxTV is a super OTT aggregator application that enhances a customer’s experience by listing Movies, TV shows & web series from over 30+ OTT Apps with 350+ Channels across 10+ Languages. It helps reduces the number of apps a user must access by providing a one stop solution for all your entertainment.

  • What all contents are available on PlayboxTV?

With PlayboxTV, you can watch a wide variety of Movies, TV shows, Web series & Live television channels, right from the classics to the latest trends. We strive to curate a marketplace and cater to all your entertainment needs at an affordable price.

  • Is PlayboxTV a streaming service?

PlayboxTV offers 350 Live TV channels on its platform. To view paid content, you will be redirected to the appropriate platform.

  • Where is PlayboxTV available?

PlayboxTV is available on Google play store, Android TV, Android Box, FireTV Stick & IOS.

SECTION 2

LOG IN & PROFILE

  • Sign Up/ Register for PlayboxTV on Mobile & TV.

Step 1: Enter your Mobile Number.
Step 2: An OTP will be sent on this number.
Step 3: You’ve just got to enter it and click on Verify.
Step 4: Select your preferred languages.
Step 5: The home page will appear. You have been successfully logged in.

  • Where can I access/setup my Account?

Click on the Profile icon to view your account details.

  • Where can I change my language & profile settings?

Click on the Profile icon > Preference.

  • Where can I switch profile or log out?

Click on the Profile icon > Sign Out.

SECTION 3

SUBSCRIPTION

  • Which all OTT subscription does PlayboxTV offer?

Subscriptions are available for Sony Liv, Zee 5, Sunnxt, Shemaroo Me, Hungama Play, oho Gujarati and Epic On. For a list of our bundle plans, visit our Subscription panel > OTT package.

  • I want to purchase a subscription. Where can I do that?

View all our packages in the subscription panel. Select a plan and click on Buy Now. It will direct you to a payment gateway.
After the successful payment head back to > subscription panel > current packages.

  • How do I activate my subscription and log in?

Go to Subscription Panel > Current Pack > Click on the OTT image > Steps to activate and log in will be listed with the reference image. The steps must be completed to stream content seamlessly.

  • Once the Subscription has been purchased, will it be automatically activated?

Unfortunately, after the purchase, the package does not get activated automatically. Refer to the FAQ on how to I activate my subscription and log in.

  • How can I see my active subscription?

In the subscription panel, click current pack to see your subscription details.

  • On what number is the plan activated?

Plan activation will occur on the logged-in number.

  • Does PlayboxTV offers subscriptions to premium packages?

All our subscriptions are premium packages.

  • My subscription isn't working after I purchased it.

1) Do not make a payment again.
2) Next check if your subscription is active by visiting subscription panel > current pack.
3) Finally, log out of your account and log back in. this simple, but effective method usually works!

  • How long is the subscription valid?

PlayboxTV is having 7 Days of Free Trial. OTT subscriptions are only valid for the duration of the subscription. A monthly plan, for example, is valid for 30 days, while a yearly plan is valid for 365 days.

  • Are there any restrictions on my membership? How many screens does PlayboxTV provide?

Subscribers can stream on up to only two devices such as one mobile device and One TV.

  • How do I access OTT Apps on other Devices (Mobile/Tablet/Laptop) using PlayboxTV OTT Subscription?

If you have an active PlayboxTV subscription of the OTT, you can easily access the OTT service with your mobile number and password. As an example, you will be able to access the Sony Liv app on mobile devices, TV sets, and the web upon purchasing it from PlayboxTV.

  • Am I eligible for a free trial?

With PlayboxTV, you have access to 350+ Live TV channels that are free to watch. There is no free trial available for paid subscriptions. Subscribers can stream content with their previously purchased subscriptions

  • What if I want to purchase more than one subscription?

Different packages can be added during the checkout process. On the other hand, you will not be able to activate the same OTT twice on the same number.

  • Is it possible to use my subscription in another country?

You will not be able to use your subscription outside of India.

SECTION 4

BILLING & PAYMENT

  • Which methods of payment are available?

With our In-App payment system, you can pay with debit cards, credit cards, net banking, and UPI.

  • Are the prices inclusive of taxes?

Yes, the prices are inclusive of taxes.

  • Can I upgrade to a package?

A specific package cannot be upgraded once it has been purchased. We recommend viewing all packages before making a decision.

  • How do I renew an expired subscription? Is it automatically renewed?

For the time being, we do not have the functionality of auto renewal, you must purchase the package once the current one expires.

  • Is it possible to cancel my subscription?

Once the plan has been purchased and activated, you cannot cancel it until it expires.

  • What should I do if I purchased the wrong package?

Once the plan has been purchased and activated, you cannot cancel it until it expires. Be sure to review before purchasing it.

  • What if I purchased a subscription for an OTT for which I already had an active subscription?

Subscriptions once purchased are non-refundable. The subscription purchased can be activated after the existing one expires

  • What is the refund policy?

No refund will be issued after a successful transaction.

SECTION 5

Miscellaneous

  • Are Netflix subscriptions available on PlayboxTV ?

We do not offer Netflix subscriptions at the moment. Instead, we offer recommendations for Netflix content to improve the content bucket. If you already have a Netflix subscription, you can sync it on our platform

  • Subscription is not available on quarterly or half yearly basis?

Subscriptions are only available on a monthly or annual basis

  • When I searched for a movie/show/channel, no results appeared, why?

It is possible that the provider has delisted the movie/show/channel. Our aim is to keep our database up to date. Write to us at support@playboxtv.in in and we will respond to your inquiry.

  • Why did I get redirected to a different movie/show when I clicked OTT?

We strive to ensure the data is error-free, but sometimes a few movies and shows get missed. Let us know what information is wrong so we can have it rectified as soon as possible. Write to us at support@playboxtv.in

  • Can I download a Movie/Show and watch it offline on PlayboxTV?

You will be directed to the platform where the movie or show is available. It is not possible to download content from PlayboxTV, but it can be downloaded from OTT apps.

  • Do I have to install the OTT application on my mobile device?

Streaming can take place either on the webpage or by downloading the app and syncing it with PlayboxTV.

  • Do I have to install the OTT application on my TV?

Streaming content on your TV requires installing the OTT applications.

SECTION 6

TROUBLE SHOOTING

  • The application crashed, what do I do now?

Restart your device. Clear the App Cache & Data. Uninstall & Reinstall the App.

  • I am facing video playback issues. What do I do?

First, let’s make sure you are connected to the internet. If not, please check your internet connection.
Second, if you are still facing an issue restart the particular app.
Third, contact us at support@playboxtv.in with the details mentioned or contact our Customer Support Executives: 022 42499955

  • Can I watch PlayboxTV on my Laptop/Smartphone/Smart TV?

The PlayboxTV app is not yet available on Web & Smart TV. We plan to make it available soon.

  • How do I contact PlayboxTV?

You can write to us at support@playboxtv.in
Contact our Customer Support executives: 022 42499955
WhatsApp: +91 89760 65451